Terms & Conditions

I. TERMS OF USE

By accessing, browsing and/or using this website you agree to the terms of use and agree to use the site in accordance with all applicable laws. If you do not agree to the stated terms you must cease to use this website. We may periodically change the terms, so please check them from time to time as your continued use of the site signifies your acceptance of any changes carried out.

Cold Rock Management Pty Ltd ACN 078 334 326 (CRM) takes privacy very seriously and no information will be given out to any third party.

 

COLD ROCK ONLINE CAKE ORDERING SYSTEM

  1. CRM operates a Cold Rock Online Cake Ordering System (“Online Order”) on behalf of individual Cold Rock stores (“CRStore”).
  2. Customers may use the Online Order to place orders for bespoke Cold Rock Cakes (“Cake”) with a CRStore.
  3. The CRStore with whom the order has been placed should, within 24 hours of the order being placed, make direct contact with the individual ordering the Cake. If no contact is received within this time, the individual should contact the CRStore directly.
  4. All Cakes are hand-made, therefore the CRStore requires a minimum 72 hours’ notice for Cake preparation.
  5. The CRStore will endeavour to have the Cake prepared by the nominated collection date and the requested time. Neither CRM nor the CRStore will be liable for late delivery.
  6. All Cakes ordered on the Online Order must be collected from the selected CRStore at the nominated time.
  7.  Should a customer wish to cancel their order prior to collection, they must contact CRM Head Office directly, who will issue a refund back to the credit card of purchase.
  8. Refunds will only be permitted up to 72 hours prior to the collection date and time. No refunds will be given for Cakes that are cancelled with less than 72 hours notice of their collection date and time, or after the nominated date and time.
  9. Cakes may only be returned to the CRStore if:
    • i. the Cake collected is not the Cake ordered; and
    • ii. the Cake has not been consumed; and
    • iii. proof of purchase (receipt) is provided.
  10. Returns will be given in the form or a credit note or cash at the CR Store’s sole discretion.
  11. Any compensation will be limited to the cost of the Cake only.
  12. Although every care is taken, CRM will not be held liable for any lost, missing, incomplete, late or erroneous Cake orders received as part of the Online Order.

 

COLD ROCK VIP CLUB

  1. All the required fields need to be filled in for the registration form to be processed.
  2. If you are under 10 years old and use the same e-mail address as someone else, please send an email with your details to info@coldrock.com.au and you will be manually subscribed.
  3. The Cold Rock VIP Club entitles the member to:
    • i. Receive a Buy One Get One Free for Subscribing Voucher (BOGOFS), entitling the recipient to receive a free Cold Rock Ice Cream.
    • ii. Free Birthday Ice Cream Voucher (FBI) on their birthday.
    • iii. Birthday Cake Voucher (BCV), allowing a discount of $10 off their birthday cake.
  4. By joining the Cold Rock VIP Club you agree to receive ongoing Cold Rock promotional material.

 

VIP Buy One Get One Free (BOGOF) Subscription Voucher

  1. Entrants to the VIP Club will receive a BOGOF voucher, which entitles the recipient, on presentation of the voucher, to receive a free regular sized Cold Rock Ice Cream when purchasing any other regular sized Cold Rock Ice Cream at the relevant store’s normal selling price. This excludes all Mix Ins.
  2. The redemption offer is available at all Cold Rock stores.
  3. To redeem the BOGOF voucher, it’s store preference that the emailed voucher is printed and presented in store, if this is not possible and all alternatives have been exhausted, customers may display the voucher on their mobile device.
  4. Only one transaction per email voucher may be used.
  5. Stores may request identification to confirm that the presenter is the correct person listed on the email voucher.

 VIP Free Birthday Ice Cream Voucher (FBI)

      1. The FBI entitles the birthday person to get 1 kiddies size (4oz) Cold Rock Ice Cream with 1 Mix In for free.
      2. To receive a FBI, the customer’s details must be registered with CRM at least 8 days prior to their birthday.
      3. The FBI will be provided by email, at least 7 days before the birth-date and will be valid on the actual birthday date only.
      4. To redeem the FBI voucher, it’s store preference that the emailed voucher is printed and presented in store, if this is not possible and all print alternatives have been exhausted, customers may display the voucher on their mobile device.
      5. Stores may request Identification to confirm that the presenter is the correct person and that their birthday is on the day of redemption.
      6. If a Cold Rock store is closed due to a public holiday, the FBI may be used the day before or the day after the public holiday.

 VIP Birthday Cake Voucher (BCV)

      1. The BCV entitles the birthday person to get $10 off the purchase of any Cold Rock Cake, provided the purchase of the Cold Rock Cake is $30 or above.
      2. All BCV can only be redeemed by ordering a Cold Rock Cake via the Cold Rock Online Cake Order System (“Online Order”) at www.coldrock.com.au.
      3. To receive a BCV, the customer’s details must be registered with CRM at least 35 days prior to their birthday.
      4. The BCV will be provided in the form of a unique email, at least 28 days before the birth-date and will be valid for use up to 7 days after the actual birthday only.
      5. Customers will need to enter the unique code (single use only) provided in the mail into the Online Order, when prompted, at time of the Cake order.
      6. Not available at Cold Rock Express stores.

 

Cold Rock Loyalty Club Cards (LCC)

      1. The LCC will be stamped once, for every ice cream or ice cream based beverage purchase.
      2. There is a limit of one (1) stamp per ice cream, no matter the value (E.G. a kiddies ice cream and a large ice cream are both entitled to one stamp each, as are Take Home Packs and Cake purchases).
      3. There are no limits per transaction (E.G. If a customer purchases 5 ice creams in one transaction, they are entitled to 5 stamps).
      4. LCC are for the individuals use only and are not transferable (ie cannot be shared).
      5. Only one LCC discount can be redeemed per transaction.

 

For ALL Cold Rock Vouchers

      1. No Loyalty Card stamp will be issued.
      2. Original Vouchers only.
      3. Cannot be used in conjunction with any other Cold Rock voucher.
      4. Only one Voucher per transaction.
      5. May not be reproduced or copied by any means what-so-ever.
      6. Cold Rock Franchisees and their staff have the right to refuse the use of the voucher if there is any evidence of tampering or duplication.
      7. Voucher-holders have the right to request CRM to assess any decision made by Cold Rock Franchisees, by writing to info@coldrock.com.au.

 

COLD ROCK $5 GIFT VOUCHERS

      1. Cold Rock $5 Gift Vouchers (“CR$5”) have a value of AU$5.
      2. CR$5 are to be treated like cash.
      3. Lost or stolen CR$5 will not be replaced or refunded.
      4. CR$5 are valid at all Cold Rock stores within Australia.
      5. No change will be given.
      6. CR$5 are not redeemable for cash.
      7. CR$5 are not valid unless they are stamped with an approved store stamp and the purchase date entered.
      8. CR$5 are valid for 12 months from purchase date.
      9. CR$5 may not be reproduced or copied by any means what-so-ever.
      10. Cold Rock Franchisees and their staff have the right to refuse the CR$5 if there is any evidence of tampering or duplication.
      11. Recipients of CR$5 have the right to request CRM to assess any decision made by Cold Rock Franchisees, by writing to info@coldrock.com.au

 

COLD ROCK $2 MOUNT FRANKLIN OFFER

      1. One (1) 600ml Mount Franklin Water may be purchased for $2.00 with every transaction.
      2. Limit of one (1) 600ml Mount Franklin Water per transaction.
      3. Mount Franklin Water is 600ml size only.
      4. A transaction is a full price purchase of any product or products sold at the Cold Rock store, where the offer is being redeemed, excluding packaged drinks.
      5. Not valid in conjunction with any other offer or promotion or free product.
      6. Offer may be removed at any time without notice.

 

COLD ROCK’S “TAKE HOME” PROMOTION

  1. The Promotion commences at 9:00am AEDT on 22 May, 2017 and concludes at 11:59pm AEDT on 2 July, 2017. (“Promotion Period”)
  2. The Promotion is open to all Australian residents, aged 13 years and over.
  3. All employees, or immediate relatives of Cold Rock Management are ineligible to enter the Promotion.
  4. To enter, entrants must during the Promotion Period:
    1. Visit the “Official Cold Rock Ice Creamery” Facebook page at www.facebook.com/OfficialColdRock or Instagram page at www.instagram.com/OfficialColdRock;
    2. “Like” the page (if they have not done so already); and
    • Answer the corresponding question (“the Promotion”)
  5. Entrants may enter the Promotion as many times as they like throughout the Promotion Period.
  6. Cold Rock Management bears no responsibility for any technical difficulties and / or associated web costs in relation to the Promotion process.
  7. Within 7 days of the competition video being posted, a random entrant will be selected as the winner and will be chosen by the directors of Cold Rock Management. (“the Winner”)
  8. The decision in regards to the Winner is final and no correspondence will be entered into.
  9. The Winners selected will receive one of four (4) prize packs, valued at a RRP of $200.00 each, and will comprising of 40 x $5 Cold Rock Gift Cards.
  10. The Cold Rock Prize is provided by Cold Rock Management and subject to the following conditions:
    1. must be redeemed in full before 1 August, 2018;
    2. valid for use at all Cold Rock stores within Australia;
    • Cold Rock Franchisees have the right to refuse the use of the Gift Cards if there is any evidence of tampering or duplication;
    • No Cold Rock Loyalty Card stamp will be issued for a redemption; and it cannot be used in conjunction with any other Cold Rock Voucher.
  11. The Winners will be notified by email and advertised on the “Official Cold Rock Ice Creamery” Facebook Page and “Cold Rock Official” Instagram Page from 29 May, 2017.
  12. The Winner has one (1) week to claim the prize. Should they not be contactable within this time, Cold Rock Management may select a new winner.

 

SWEET DEALS VOUCHERS

Free Up-size Voucher

      1. Only valid when upgrading from a Kiddies to a Regular size Cold Rock Ice Cream.
      2. All other Terms as per Cold Rock Vouchers.

$5 Cake Voucher

      1. Take $5 off the purchase of any Cold Rock Ice Cream Cake, with a minimum purchase price of $30.
      2. Not available at Cold Rock Express stores.
      3. Offer not valid with online Cake purchases.
      4. All other Terms as per Cold Rock Vouchers.

$5 off 1L Take Home Pack Voucher

      1. Take $5 off the purchase of a Cold Rock 1 litre Take Home Pack of ice cream.
      2. Pack Must contain at least 4 Mix Ins.
      3. All other Terms as per Cold Rock Vouchers.

$2 Drink Voucher

      1. Purchase any 600ml drink from the Coca Cola range for only $2 when purchasing any Cold Rock Ice Cream Product.
      2. All other Terms as per Cold Rock Vouchers.

$2 Dolla Holla Voucher

      1. Purchase any ice cream product, with minimum spend $5 or more to receive $2 off the total purchase price.
      2. All other Terms as per Cold Rock Vouchers.

Free Mix In Voucher

      1. Include a (1) free Mix In when purchasing a Regular Cold Rock Ice Cream with a minimum of 1 Mix In.
      2. All other Terms as per Cold Rock Vouchers.

Free Ice Cream Voucher

      1. Only valid with a Regular size Cold Rock Ice Cream.
      2. Get a Free Regular size Cold Rock when purchasing a Regular Cold Rock Ice Cream.
      3. Mix Ins are extra.
      4. All other Terms as per Cold Rock Vouchers.

2016/17 ENTERTAINMENT BOOK VOUCHERS

Buy One Get One Free

                      1. Size is regular only.
                      2. Mix Ins are not included.
                      3. Not valid with any other discount or offer (ie. no loyalty card stamp).
                      4. Valid until 1st June 2017.
                      5. Voucher must be surrendered at redemption unless the official Entertainment Guide digital alternative is presented.

$10 Off Any Cold Rock Cake Purchase of $60 or more

                      1. Not valid with any other discount or offer (ie. no loyalty card stamp).
                      2. Discount applies to Cake purchases of RRP $60 or more only.
                      3. Entertainment Book Vouchers can be used in store and online, through the Cold Rock Online Cake Order System (“Online Order”) at www.coldrock.com.au.
                      4. For online use, the unique (single use) code on the Entertainment Book Voucher will need to be entered into the Online Order, when prompted, at time of the placing the Cake order.
                      5. In all instances, the Entertainment Book Voucher must be surrendered at time of redemption / Cake collection, unless the official Entertainment Guide digital alternative is presented.
                      6. Not available at Cold Rock Express stores.
                      7. Valid until 1st June 2018.

AUSTRALIAN FIREFIGHTERS 2018 CALENDAR UPSIZE OFFER

  1. The offer entitles the bearer to receive a free upsize, from a Kiddies to a Regular size.
  2. Voucher is single use only and must be surrendered at time of order.
  3. Mix Ins are extra.
  4. The offer us valid until January 1, 2019.
  5. Not valid with any other offer or discount.
  6. No Loyalty Card stamp will be issued.
  7. All other Terms as per Cold Rock Vouchers.

“I SCREAM FOR COLD ROCK ICE CREAM” PROMOTION

  1. The Ice Scream for Cold Rock Ice Cream Promotion (“ISPromotion”) commences at 9:00am AEDT on 20 February, 2017 and concludes at 11:59pm AEDT on 19 March, 2017 (“Promotion Period”)
  2. There will be a total of four (4) videos posted during the Promotion Period, with a new video published each Monday.
  3. The ISPromotion is open to all Australian residents.
  4. All employees, or immediate family of Cold Rock Management Pty Ltd (ACN 078 334 326) (“CRM”) are not eligible to enter the ISPromotion.
  5. To enter the ISPromotion, during the Promotion Period entrants must:

a. View to latest promotional video by visiting either the Official Cold Rock Ice Creamery:

i. Facebook page at www.facebook.com/OfficialColdRock; or
ii. Instagram page www.instagram.com/OfficialColdRock or
iii. YouTube page www.youtube.com/ColdRockOfficial

b. “Like” the page (if they have not done so already).

c. Visit www.coldrockiscream.com.

d. Enter their personal details, as required.

e. Answer the relevant question in 25 words or less.

6. Entrants may enter the ISPromotion as many times as they like throughout the Promotion Period.

7. CRM accepts no responsibility for any technical difficulties and / or associated web costs in relation to the ISPromotion.

8. Each week during the Promotion Period a winner will be selected based on having the correct and most creative answer.

9. There will be a total of four (4) winners (“Winners”).

10. The Winners will be chosen by CRM and no correspondence will be entered into.

11. The Winners will each receive a prize pack to the value of $2,820, which will consist of:

a. 52 x Regular Cups or Cones with three (3) Mix Ins each (limited at one per week); and

b. 12 x 1 Litre Take Home Tubs with three (3) Mix Ins each (limited at one per month).
(“Prize”)

12. Each Prize is subject to the following conditions:

a. The Prize will be provided in the form of specific ISPromotion vouchers.

b. The relevant ISPromotion voucher must be presented and stamped using the approved Cold Rock store stamp each time it is used.

c. The ISPromotion vouchers may only be redeemed at the chosen Cold Rock store.

d. Cold Rock franchisees have the right to refuse the use of the ISPromotion voucher if there is any evidence of tampering or duplication.

e. No Cold Rock Loyalty Card stamp will be issued for redemption.

f. The ISPromotion voucher cannot be used in conjunction with any other offer.

13. All Winners will be notified by email and/or phone and advertised on the Official Cold Rock Ice Cream Facebook and Instagram pages from 27 February, 2017.

14. All Winners must claim their Prize within two weeks of being notified. If a Winner cannot be contacted or does not claim their Prize within this period, CRM may select a new winner, without any recourse to the previous Winner.

 

“ROCKY’S AUSSIE ROAD TRIP” PROMOTION

      1. The Rocky’s Aussie Road Trip Promotion (“RARTP”) commences at 12:00pm AEDT on 19 January, 2017 and concludes at 11:59pm AEDT on 16 February, 2017 (“Promotion Period”), with a new image being published each Monday and Thursday.
      2. The Promotion is open to all Australian residents.
      3. All employees, or immediate relatives of Cold Rock Pty Ltd (CRM) are ineligable to enter the Promotion.
      4. To enter the RARTP, entrants must, during the Promotion Period:
      5. Entrants may enter the RARTP as many times as they like throughout the Promotion Period.
      6. CRM accepts no responsibility for any technical difficulties and / or associated web costs in relation to the RARTP process.
      7. During the Promotion Period, eight (8) entrants will be selected as the winners (“the Winners”), based on having the correct and most creative answer.
      8. The decision in regards to the Winners will be made by CRM and is final and no correspondence will be entered into.
      9. The Winners will each receive a prize of $200 worth of Cold Rock Gift Vouchers, provided by CRM.
      10. The total value of prizes is $1,600; and is subject to the following conditions;
        • i. Each prize of $200 will be provided in the form of Cold Rock 40 x $5 Cold Rock Gift Vouchers   (“CR$5);
        • ii. Lost of stolen CR$5 will not be replaced or refunded;
        • iii. CR$5 are valid at all Cold Rock stores within Australia;
        • iv. No change will be given;
        • v. CR$5 are not redeemable for cash;
        • vi. CR$5 are not valid unless they have the approved CRM stamp and the date entered;
        • vii. CR$5 are valid for twelve (12) months from the date of issue;
        • viii. CR$5 may not be reproduced or copied by any means what-so-ever; and
        • ix. Cold Rock Franchisees and their staff have the right to refuse the CR$5 if there is any evidence of tampering or duplication.
      11. All Winners will be notified by e-mail and / or phone and advertised on the “Official Cold Rock Ice Cream” Facebook and Instagram Pages from 23 January, 2017.
      12. Winners have a two (2) week period to claim the prize from when they are contacted. Should they not be contactable within this time, CRM may select a new winner.

 

FRANCHISEE DEPOSIT REFUND POLICY

                              1. The deposit invoice represents the deposit for a proposed Cold Rock franchised store.
                              2. The deposit invoice would only be issued to a proposed Cold Rock Franchisee who has received the draft generic disclosure document.
                              3. The deposit is fully refundable less any Internal Administrative Costs as defined in the proposed Franchise Agreement, which is contained in the draft generic disclosure document provided.
                              4. Any dispute must follow clause 33 of the proposed Franchise Agreement, which is contained in the draft generic disclosure document provided.

 

COPYRIGHT

The copyright in the content contained in this website belongs to CRM. All rights are reserved, and may not be reproduced or appropriated in any manner without the prior written permission from CRM. The content on this website may not be used for commercial purposes.

TRADEMARKS

The images, logos and names on this website which identify Cold Rock are proprietary marks of CRM.

LINKS

You may not link your website to this website without prior written consent by CRM.

UNSUBSCRIBE

At any time you can unsubscribe by clicking on the “unsubscribe link” on any e-mail received or by sending an email requesting to be unsubscribed to info@coldrock.com.au . If you do unsubscribe, you will not receive any further VIP offers.

DISCLAIMER

While CRM makes reasonable efforts to provide accurate and timely information about the Cold Rock system on this site, you should not assume that all the information provided is always up to date. Nor that this site contains all the relevant information about CRM or any of its Franchisees. If you are making any investment decisions we strongly recommend you seek third party advice.