Terms & Conditions

I. TERMS OF USE

By accessing, browsing and/or using this website you agree to the terms of use and agree to use the site in accordance with all applicable laws. If you do not agree to the stated terms you must cease to use this website. We may periodically change the terms, so please check them from time to time as your continued use of the site signifies your acceptance of any changes carried out.

Cold Rock Management Pty Ltd ACN 078 334 326 (CRM) takes privacy very seriously and no information will be given out to any third party.

 

COLD ROCK ONLINE CAKE ORDERING SYSTEM

  1. CRM operates a Cold Rock Online Cake Ordering System (“Online Order”) on behalf of individual Cold Rock stores (“CRStore”).
  2. Customers may use the Online Order to place orders for bespoke Cold Rock Cakes (“Cake”) with a CRStore.
  3. The CRStore with whom the order has been placed should, within 24 hours of the order being placed, make direct contact with the individual ordering the Cake. If no contact is received within this time, the individual should contact the CRStore directly.
  4. All Cakes are hand-made, therefore the CRStore requires a minimum 72 hours’ notice for Cake preparation.
  5. The CRStore will endeavour to have the Cake prepared by the nominated collection date and the requested time. Neither CRM nor the CRStore will be liable for late delivery.
  6. All Cakes ordered on the Online Order must be collected from the selected CRStore at the nominated time.
  7.  Should a customer wish to cancel their order prior to collection, they must contact CRM Head Office directly, who will issue a refund back to the credit card of purchase.
  8. Refunds will only be permitted up to 72 hours prior to the collection date and time. No refunds will be given for Cakes that are cancelled with less than 72 hours notice of their collection date and time, or after the nominated date and time.
  9. Cakes may only be returned to the CRStore if:
    • i. the Cake collected is not the Cake ordered; and
    • ii. the Cake has not been consumed; and
    • iii. proof of purchase (receipt) is provided.
  10. Returns will be given in the form or a credit note or cash at the CR Store’s sole discretion.
  11. Any compensation will be limited to the cost of the Cake only.
  12. Although every care is taken, CRM will not be held liable for any lost, missing, incomplete, late or erroneous Cake orders received as part of the Online Order.

 

COLD ROCK VIP CLUB

  1. All the required fields need to be filled in for the registration form to be processed.
  2. If you are under 10 years old and use the same e-mail address as someone else, please send an email with your details to info@coldrock.com.au and you will be manually subscribed.
  3. The Cold Rock VIP Club entitles the member to:
    • i. Receive a Buy One Get One Free for Subscribing Voucher (BOGOFS), entitling the recipient to receive a free Cold Rock Ice Cream.
    • ii. Free Birthday Ice Cream Voucher (FBI) on their birthday.
    • iii. Birthday Cake Voucher (BCV), allowing a discount of $10 off their birthday cake.
  4. By joining the Cold Rock VIP Club you agree to receive ongoing Cold Rock promotional material.

 

VIP Buy One Get One Free (BOGOF) Subscription Voucher

  1. Entrants to the VIP Club will receive a BOGOF voucher, which entitles the recipient, on presentation of the voucher, to receive a free regular sized Cold Rock Ice Cream when purchasing any other regular sized Cold Rock Ice Cream at the relevant store’s normal selling price. This excludes all Mix Ins.
  2. The redemption offer is available at all Cold Rock stores.
  3. To redeem the BOGOF voucher, it’s store preference that the emailed voucher is printed and presented in store, if this is not possible and all alternatives have been exhausted, customers may display the voucher on their mobile device.
  4. Only one transaction per email voucher may be used.
  5. Stores may request identification to confirm that the presenter is the correct person listed on the email voucher.

 VIP Free Birthday Ice Cream Voucher (FBI)

      1. The FBI entitles the birthday person to get 1 kiddies size (4oz) Cold Rock Ice Cream with 1 Mix In for free.
      2. To receive a FBI, the customer’s details must be registered with CRM at least 8 days prior to their birthday.
      3. The FBI will be provided by email, at least 7 days before the birth-date and will be valid on the actual birthday date only.
      4. To redeem the FBI voucher, it’s store preference that the emailed voucher is printed and presented in store, if this is not possible and all print alternatives have been exhausted, customers may display the voucher on their mobile device.
      5. Stores may request Identification to confirm that the presenter is the correct person and that their birthday is on the day of redemption.
      6. If a Cold Rock store is closed due to a public holiday, the FBI may be used the day before or the day after the public holiday.

 VIP Birthday Cake Voucher (BCV)

      1. The BCV entitles the birthday person to get $10 off the purchase of any Cold Rock Cake, provided the purchase of the Cold Rock Cake is $30 or above.
      2. All BCV can only be redeemed by ordering a Cold Rock Cake via the Cold Rock Online Cake Order System (“Online Order”) at www.coldrock.com.au.
      3. To receive a BCV, the customer’s details must be registered with CRM at least 35 days prior to their birthday.
      4. The BCV will be provided in the form of a unique email, at least 28 days before the birth-date and will be valid for use up to 7 days after the actual birthday only.
      5. Customers will need to enter the unique code (single use only) provided in the mail into the Online Order, when prompted, at time of the Cake order.
      6. Not available at Cold Rock Express stores.

 

Cold Rock Loyalty Club Cards (LCC)

      1. The LCC will be stamped once, for every ice cream or ice cream based beverage purchase.
      2. There is a limit of one (1) stamp per ice cream, no matter the value (E.G. a kiddies ice cream and a large ice cream are both entitled to one stamp each, as are Take Home Packs and Cake purchases).
      3. There are no limits per transaction (E.G. If a customer purchases 5 ice creams in one transaction, they are entitled to 5 stamps).
      4. LCC are for the individuals use only and are not transferable (ie cannot be shared).
      5. Only one LCC discount can be redeemed per transaction.

 

For ALL Cold Rock Vouchers

      1. No Loyalty Card stamp will be issued.
      2. Original Vouchers only.
      3. Cannot be used in conjunction with any other Cold Rock voucher.
      4. Only one Voucher per transaction.
      5. May not be reproduced or copied by any means what-so-ever.
      6. Cold Rock Franchisees and their staff have the right to refuse the use of the voucher if there is any evidence of tampering or duplication.
      7. Voucher-holders have the right to request CRM to assess any decision made by Cold Rock Franchisees, by writing to info@coldrock.com.au.

 

COLD ROCK $5 GIFT VOUCHERS

      1. Cold Rock $5 Gift Vouchers (“CR$5”) have a value of AU$5.
      2. CR$5 are to be treated like cash.
      3. Lost or stolen CR$5 will not be replaced or refunded.
      4. CR$5 are valid at all Cold Rock stores within Australia.
      5. No change will be given.
      6. CR$5 are not redeemable for cash.
      7. CR$5 are not valid unless they are stamped with an approved store stamp and the purchase date entered.
      8. CR$5 are valid for 12 months from purchase date.
      9. CR$5 may not be reproduced or copied by any means what-so-ever.
      10. Cold Rock Franchisees and their staff have the right to refuse the CR$5 if there is any evidence of tampering or duplication.
      11. Recipients of CR$5 have the right to request CRM to assess any decision made by Cold Rock Franchisees, by writing to info@coldrock.com.au

 

COLD ROCK $2 MOUNT FRANKLIN OFFER

      1. One (1) 600ml Mount Franklin Water may be purchased for $2.00 with every transaction.
      2. Limit of one (1) 600ml Mount Franklin Water per transaction.
      3. Mount Franklin Water is 600ml size only.
      4. A transaction is a full price purchase of any product or products sold at the Cold Rock store, where the offer is being redeemed, excluding packaged drinks.
      5. Not valid in conjunction with any other offer or promotion or free product.
      6. Offer may be removed at any time without notice.

 

COLD ROCK’S “COLD ROCK CASH PROMOTION” (PROMOTION)

  1. Information on how to to enter and prize information form part of these terms and conditions of entry (Conditions of Entry).
  2. Participation in the Promotion is deemed acceptance of these Conditions of Entry.
  3. The promoter is Cold Rock Management Pty Ltd ACN: 59 078 334 326 of Level 9, 616 St Kilda Road, Melbourne, VIC, 3004 (Promoter).
  4. The entrant is responsible for ensuring his or her familiarity with the Conditions of Entry at the time of participation. The Promoter’s decision not to enforce a specific restriction (whether communicated to an entrant or not) does not constitute a waiver of that restriction or of the Conditions of Entry generally.
  5. All entrants acknowledge that the Promoter can rely on these Conditions of Entry even if the Promoter only learns of a person’s ineligibility after the Promoter has awarded a prize to the ineligible person. Return of the prize or payment of its equivalent value to the Promoter may be required by the Promoter if this occurs.
  6. The Promoter’s decision in relation to any aspect of these Conditions of Entry and the Promotion is final and binding on every person who enters. No correspondence will be entered into.
  7. Outlets participating in the Promotion are Cold Rock stores located in Australia (Participating Outlets). For a list of Participating Outlets visit http://www.coldrock.com.au/stores/

PROMOTIONAL PERIOD

8. The Promotion will commence at 00:01 AEDT on 15/10/2017 and conclude at 23:59 AEDT on 26/11/2017 (Promotion Period), or when stocks of the Promotion unique codes are exhausted, whichever occurs first.

WHO CAN ENTER

9. Entry in the Promotion is only open to Australian residents aged 13 years or older, who have obtained their parent/guardian’s permission to participate, if under 18 years of age, excluding:

 (a) management, employees, directors and contractors of the Promoter, its related entities,      directors and staff employed by Participating Outlets, and all other agencies, firms or companies associated with the Promotion (including suppliers of the prizes);

(b) a spouse, de-facto spouse, parent, guardian, child or sibling of a person referred to in  paragraph 9(a) of these Conditions of Entry;

(Eligible Entrants). The Promoter is responsible for determining whether a person is an Eligible Entrant in its absolute discretion.

HOW TO ENTER

10. To enter and be eligible to win, Eligible Entrants must, during the Promotion Period:

(a) purchase any Cold Rock Loaded Shake (Eligible Product) from a Participating Outlet (Qualifying Purchase);

(b) collect a unique code (Unique Code) which will be attached to the Eligible Product cup;

(c) visit coldrockcash.com.au and follow the links to the online Promotion entry site (Promotion Entry Site);

(d) fully complete and submit the online Promotion entry form (Online Entry Form) on the Promotion Entry Site by entering all details required by the Promoter, including but not limited to:

(i) first name, last name, email address, postcode, contact phone number and date of birth;

(ii) the Unique Code featured on their Eligible Product;

(iii) agreeing to opt-in to hear the Promoter. For how to opt-out or access information held by the Promoter, please see paragraph 58; and;

(iv) indicating their acceptance of these Conditions of Entry;

(e) meet the entry requirements in accordance with these Conditions of Entry, (Eligible Entry).

11. Any costs associated with accessing the Promotion website are the entrant’s responsibility and are dependent on the internet service provider used. Eligible Entrants must submit their entries manually using an internet browser.

12. Each Unique Code entitles the Eligible Entrant to one (1) entry only in the Promotion.

13. There is no limit to the number of entries that an Eligible Entrant may entry, provided that each entry contains a valid Unique Code.

14. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter the Promotion repeatedly is prohibited and will render entries submitted using such means invalid.

15. Incomplete, ineligible, indecipherable or incorrect entries (as determined by the Promoter in its absolute discretion) are not eligible to win.

16. Entries are deemed to be received at the time of receipt into the Promoter’s database, not time of transmission by the entrant.

VERIFICATION

17. If requested by the Promoter, entrants must produce, within the time requested by the Promoter (at its absolute discretion), appropriate identification/documentation required by the Promoter (at its absolute discretion), so as to verify their identity, age, eligibility to enter the Promotion and compliance with these Conditions of Entry.

18. If the items required by the Promoter are not received or an entrant has not been verified to the satisfaction of the Promoter, the entry submitted by the entrant will be deemed void.

19. Prizes will only be awarded following validation and verification (if required by the Promoter).

20. Entrants can only enter the Promotion in their own name. Entrants who enter using multiple aliases (e.g. multiple names, addresses and/or email addresses) will be disqualified.

INSTANT PRIZE DRAWS AND PRIZE INFORMATION

21. All Eligible Entries submitted in the Promotion will have the chance to win an Instant Prize as defined in paragraph 23.

22. There will be one hundred and forty-eight (148) computer generated random times (Winning Times) throughout the Promotion Period. The first valid Eligible Entry received on or after each Winning Time will win an Instant Prize randomly allocated from the Instant Prize pool in paragraph 23.

23. Instant prizes will be randomly awarded from the following prize pool (Instant Prizes) –

Instant Prize

Qty Available

Total Value

$500

8

$4,000

$250

20

$5,000

$150

50

$7,500

$50

70

$3,500

Total

148

$20,000

24. Each Instant Prize will be awarded to the respective winner via direct bank transfer to the winner’s nominated Australian bank account within 28 days of verification and provision of their bank account details.

25. Winners will be required to provide the Promoter with the details of their nominated Australian bank account via a secure portal, within the time period stipulated by the Promoter, in order to receive their Instant Prize. The Promoter takes no responsibility for incorrect bank details provided.

26. Eligible Entrants whose Eligible Entry does not win an Instant Prize, will receive a Cold Rock Loaded Shake upsize offer, entitling the holder to upsize to a regular size (22oz) Loaded Shake when they purchase a small size (16oz) Loaded Shake. Upsize offer voucher valued at $1.00 RRP (including GST).

Upsize offers will be provided via email to the email address in the Eligible Entry. To use the upsize offer, the Eligible Entrant must either print and surrender the voucher or display the voucher on their smartphone, to Participating Outlet staff at the time of use.

Each upsize offer will expire 14 calendar days from the date of issue. Upsize offer vouchers are valid for single use only, and cannot be used in conjunction with any other offer.

27. All electronic prize draws will be conducted by a representative of the Promoter at Prime Focus, Level 1, 500 Chapel St, South Yarra, VIC 3141 (Draw Location).

NOTIFICATION OF WINNERS

28. Upon submitting an Eligible Entry, the Eligible Entrant will be notified on-screen at the time of submitting their entry whether they have won an Instant Prize or an upsize offer. All prize winners will also be notified via email.

29. Winners of Instant Prizes valued at $500 will be advertised on the Promotion Entry Site from 20/12/2017.

RE-DRAW (IF ANY) 

30. If an Instant Prize is won by an Eligible Entrant and the Instant Prize is undeliverable or returned to the Promoter by 11:00 AEDT on 26/02/2018, a re-draw will be conducted at 12 noon AEDT on that date at the Draw Location in order to distribute any such prizes, subject to any directions from state/territory gaming authorities (Re-Draw). Any un-won or unclaimed upsize offers remaining at the conclusion of the Promotion will be distributed in the discretion of the Promoter.

31. Re-Draw winner/s (if any) will be notified in writing via email, and Re-Draw winner/s (if any) of prizes valued at $500 will also be advertised on the Promotion Entry Site from 20/03/2018.

GENERAL

32. There will be 80,000 Unique Codes available during the Promotion.

33. The total value of all prizes available to be won in the Promotion is $99,852 RRP (including GST).

34. Eligible Entrants may collect one (1) Unique Code for each Eligible Product purchased in a Qualifying Purchase, while Unique Codes last.

35. All existing claims to Instant Prizes will be met notwithstanding the advertised Instant Prize pool is exceeded.

36. Electronic errors or other quality control matters outside the control of the Promoter or entrant will not be used as a basis for refusing the award of a prize.

37. If an entrant is under the age of 18 years they must obtain prior consent from their parent or legal guardian to enter and the parent or legal guardian may be required to verify the granting of such consent and/or sign a release, agreeing to be bound by these Conditions of Entry, at the discretion of the Promoter. Failure of an entrant’s parent or legal guardian to verify consent and/or sign a release under this paragraph will invalidate all of the entrant’s entries. If a prize winner is under 18 years of age, their prize may be awarded to their parent or guardian on their behalf.

38. All costs associated with or arising in connection with a prize are the responsibility of the respective prize winner.

39. Prizes are not transferable, exchangeable or redeemable for cash unless otherwise stated in these Conditions of Entry. Prizes must be taken as offered and may not be varied.

40. The Promoter accepts no responsibility for any variation in the value of the prizes from time of printing Promotion materials.

41. Acceptance and use of a prize is subject to terms and conditions imposed by those involved in providing goods and/or services as part of or in connection with a prize.

42. If more than one (1) person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.

43. If the Promoter is unable to provide a winner with the nominated prize, the Promoter reserves the right to supply an alternative prize of similar monetary value to the nominated prize, subject to any directions given by state and/or territory gaming departments.

44. The Promoter accepts no responsibility for any entries not received for any reason during the Promotion Period. No responsibility will be taken for lost, late or misdirected entries.

45. The Promoter does not warrant that the entry mechanism will be available, or a Participating Outlet will be open, at all times during the Promotion Period.

46. If, for any reason, the Promotion is not capable of being run as planned, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud or any other causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Promotion, the Promoter reserves the right in its absolute discretion to take any action that may be available to it, subject to the relevant gaming regulations, including cancelling, terminating, modifying or suspending the Promotion.

47. Any entrant who, in the opinion of the Promoter, tampers or interferes with the entry mechanism or prize draws in any way, engages in any unlawful or improper conduct which jeopardises or is likely to jeopardise the fair or proper conduct of the Promotion, or who does not properly comply with the entry process, will be ineligible to win.

48. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. The Promoter’s decisions in relation to all aspects of the Promotion are final and binding on each entrant and no correspondence will be entered into.

49. The:

(a) Promoter, the Promoter’s related entities and all agencies associated with the Promotion; and

(b) employees, agents, directors and contractors, of all entities referred to in paragraph 49(a),

shall not be liable for any loss or claim, action, demand, liability, damage, cost, expense or personal injury whatsoever (including but not limited to any direct, indirect or consequential loss), incurred, suffered or sustained by any person or entity (without limitation) in connection with, or arising from, the Promotion or the acceptance or use of the prizes, except that which cannot be excluded by law (in which case that liability is limited to the maximum extent allowable by law).

50. The Promoter accepts no responsibility whatsoever for any tax liabilities that may arise from winning or receiving the benefit of a prize and independent financial advice should be sought by the respective winner.

51. Instant Prize winners must, at the Promoter’s request, participate in any Promotion activity (such as publicity and photography) relating to winning an Instant Prize, free of charge, and they consent to the Promoter using their name and image in any promotional material, both present and future.

52. CAUTION: Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the promoter reserves the right to seek damages to the fullest extent permitted by law.

PERSONAL INFORMATION

53. Immediately upon submission by an entrant, their entry/entries become the sole property of the Promoter.

54. All information entrants provide (Personal Information) will be used by the Promoter for the purpose of administering this Promotion and contacting winners.

55. Should an entrant’s Personal Information change during the Promotion Period, it is the entrant’s responsibility to notify the Promoter using the ‘Contact Us’ page on the Online Entry Site.

56. The Promoter may disclose entrants’ Personal Information to its contractors and agents to assist in conducting this Promotion and as required, to Australian regulatory authorities.

OPTING-IN TO HEAR FROM THE PROMOTER

57.  By submitting an entry in the Promotion, Eligible Entrants agree to opt-in to hear from the Promoter in the future, and information provided by the entrant will be entered into a database and the Promoter, the Promoter’s related entities and agencies engaged by the Promoter may use the entrant’s information for their current and future promotional and marketing purposes without further reference or compensation to the entrant.

58. Entrants may request access to update or correct their Personal Information held by the Promoter and may request that they not receive further promotional or marketing communications by contacting the Promoter via mail to The Managing Director, Cold Rock Management Pty Ltd, 39 Clunies Ross Crescent, Mulgrave, Victoria, 3170, or via email to info@coldrock.com.au

PROMOTER’S PRIVACY POLICY 

59. Entrants may view the Promoter’s privacy policy by visiting http://www.coldrock.com.au/privacy-policy/ The privacy policy details how a privacy complaint can be made.

60. The Promoter is bound by the Australian Privacy Principles in the Privacy Act 1988 (The Privacy Amendment (Enhancing Privacy Protection) Act 2012).

Authorised under Permit Numbers – SA T17/1250, NSW LTPS/17/15740 & ACT TP 17/01322.

 

SWEET DEALS VOUCHERS

Free Up-size Voucher

      1. Only valid when upgrading from a Kiddies to a Regular size Cold Rock Ice Cream.
      2. All other Terms as per Cold Rock Vouchers.

$5 Cake Voucher

      1. Take $5 off the purchase of any Cold Rock Ice Cream Cake, with a minimum purchase price of $30.
      2. Not available at Cold Rock Express stores.
      3. Offer not valid with online Cake purchases.
      4. All other Terms as per Cold Rock Vouchers.

$5 off 1L Take Home Pack Voucher

      1. Take $5 off the purchase of a Cold Rock 1 litre Take Home Pack of ice cream.
      2. Pack Must contain at least 4 Mix Ins.
      3. All other Terms as per Cold Rock Vouchers.

$2 Drink Voucher

      1. Purchase any 600ml drink from the Coca Cola range for only $2 when purchasing any Cold Rock Ice Cream Product.
      2. All other Terms as per Cold Rock Vouchers.

$2 Dolla Holla Voucher

      1. Purchase any ice cream product, with minimum spend $5 or more to receive $2 off the total purchase price.
      2. All other Terms as per Cold Rock Vouchers.

Free Mix In Voucher

      1. Include a (1) free Mix In when purchasing a Regular Cold Rock Ice Cream with a minimum of 1 Mix In.
      2. All other Terms as per Cold Rock Vouchers.

Free Ice Cream Voucher

      1. Only valid with a Regular size Cold Rock Ice Cream.
      2. Get a Free Regular size Cold Rock when purchasing a Regular Cold Rock Ice Cream.
      3. Mix Ins are extra.
      4. All other Terms as per Cold Rock Vouchers.

2016/17 ENTERTAINMENT BOOK VOUCHERS

Buy One Get One Free

                      1. Size is regular only.
                      2. Mix Ins are not included.
                      3. Not valid with any other discount or offer (ie. no loyalty card stamp).
                      4. Valid until 1st June 2017.
                      5. Voucher must be surrendered at redemption unless the official Entertainment Guide digital alternative is presented.

$10 Off Any Cold Rock Cake Purchase of $60 or more

                      1. Not valid with any other discount or offer (ie. no loyalty card stamp).
                      2. Discount applies to Cake purchases of RRP $60 or more only.
                      3. Entertainment Book Vouchers can be used in store and online, through the Cold Rock Online Cake Order System (“Online Order”) at www.coldrock.com.au.
                      4. For online use, the unique (single use) code on the Entertainment Book Voucher will need to be entered into the Online Order, when prompted, at time of the placing the Cake order.
                      5. In all instances, the Entertainment Book Voucher must be surrendered at time of redemption / Cake collection, unless the official Entertainment Guide digital alternative is presented.
                      6. Not available at Cold Rock Express stores.
                      7. Valid until 1st June 2018.

AUSTRALIAN FIREFIGHTERS 2018 CALENDAR UPSIZE OFFER

  1. The offer entitles the bearer to receive a free upsize, from a Kiddies to a Regular size.
  2. Voucher is single use only and must be surrendered at time of order.
  3. Mix Ins are extra.
  4. The offer us valid until January 1, 2019.
  5. Not valid with any other offer or discount.
  6. No Loyalty Card stamp will be issued.
  7. All other Terms as per Cold Rock Vouchers.

“I SCREAM FOR COLD ROCK ICE CREAM” PROMOTION

  1. The Ice Scream for Cold Rock Ice Cream Promotion (“ISPromotion”) commences at 9:00am AEDT on 20 February, 2017 and concludes at 11:59pm AEDT on 19 March, 2017 (“Promotion Period”)
  2. There will be a total of four (4) videos posted during the Promotion Period, with a new video published each Monday.
  3. The ISPromotion is open to all Australian residents.
  4. All employees, or immediate family of Cold Rock Management Pty Ltd (ACN 078 334 326) (“CRM”) are not eligible to enter the ISPromotion.
  5. To enter the ISPromotion, during the Promotion Period entrants must:

a. View to latest promotional video by visiting either the Official Cold Rock Ice Creamery:

i. Facebook page at www.facebook.com/OfficialColdRock; or
ii. Instagram page www.instagram.com/OfficialColdRock or
iii. YouTube page www.youtube.com/ColdRockOfficial

b. “Like” the page (if they have not done so already).

c. Visit www.coldrockiscream.com.

d. Enter their personal details, as required.

e. Answer the relevant question in 25 words or less.

6. Entrants may enter the ISPromotion as many times as they like throughout the Promotion Period.

7. CRM accepts no responsibility for any technical difficulties and / or associated web costs in relation to the ISPromotion.

8. Each week during the Promotion Period a winner will be selected based on having the correct and most creative answer.

9. There will be a total of four (4) winners (“Winners”).

10. The Winners will be chosen by CRM and no correspondence will be entered into.

11. The Winners will each receive a prize pack to the value of $2,820, which will consist of:

a. 52 x Regular Cups or Cones with three (3) Mix Ins each (limited at one per week); and

b. 12 x 1 Litre Take Home Tubs with three (3) Mix Ins each (limited at one per month).
(“Prize”)

12. Each Prize is subject to the following conditions:

a. The Prize will be provided in the form of specific ISPromotion vouchers.

b. The relevant ISPromotion voucher must be presented and stamped using the approved Cold Rock store stamp each time it is used.

c. The ISPromotion vouchers may only be redeemed at the chosen Cold Rock store.

d. Cold Rock franchisees have the right to refuse the use of the ISPromotion voucher if there is any evidence of tampering or duplication.

e. No Cold Rock Loyalty Card stamp will be issued for redemption.

f. The ISPromotion voucher cannot be used in conjunction with any other offer.

13. All Winners will be notified by email and/or phone and advertised on the Official Cold Rock Ice Cream Facebook and Instagram pages from 27 February, 2017.

14. All Winners must claim their Prize within two weeks of being notified. If a Winner cannot be contacted or does not claim their Prize within this period, CRM may select a new winner, without any recourse to the previous Winner.

 

“ROCKY’S AUSSIE ROAD TRIP” PROMOTION

      1. The Rocky’s Aussie Road Trip Promotion (“RARTP”) commences at 12:00pm AEDT on 19 January, 2017 and concludes at 11:59pm AEDT on 16 February, 2017 (“Promotion Period”), with a new image being published each Monday and Thursday.
      2. The Promotion is open to all Australian residents.
      3. All employees, or immediate relatives of Cold Rock Pty Ltd (CRM) are ineligable to enter the Promotion.
      4. To enter the RARTP, entrants must, during the Promotion Period:
      5. Entrants may enter the RARTP as many times as they like throughout the Promotion Period.
      6. CRM accepts no responsibility for any technical difficulties and / or associated web costs in relation to the RARTP process.
      7. During the Promotion Period, eight (8) entrants will be selected as the winners (“the Winners”), based on having the correct and most creative answer.
      8. The decision in regards to the Winners will be made by CRM and is final and no correspondence will be entered into.
      9. The Winners will each receive a prize of $200 worth of Cold Rock Gift Vouchers, provided by CRM.
      10. The total value of prizes is $1,600; and is subject to the following conditions;
        • i. Each prize of $200 will be provided in the form of Cold Rock 40 x $5 Cold Rock Gift Vouchers   (“CR$5);
        • ii. Lost of stolen CR$5 will not be replaced or refunded;
        • iii. CR$5 are valid at all Cold Rock stores within Australia;
        • iv. No change will be given;
        • v. CR$5 are not redeemable for cash;
        • vi. CR$5 are not valid unless they have the approved CRM stamp and the date entered;
        • vii. CR$5 are valid for twelve (12) months from the date of issue;
        • viii. CR$5 may not be reproduced or copied by any means what-so-ever; and
        • ix. Cold Rock Franchisees and their staff have the right to refuse the CR$5 if there is any evidence of tampering or duplication.
      11. All Winners will be notified by e-mail and / or phone and advertised on the “Official Cold Rock Ice Cream” Facebook and Instagram Pages from 23 January, 2017.
      12. Winners have a two (2) week period to claim the prize from when they are contacted. Should they not be contactable within this time, CRM may select a new winner.

 

FRANCHISEE DEPOSIT REFUND POLICY

                              1. The deposit invoice represents the deposit for a proposed Cold Rock franchised store.
                              2. The deposit invoice would only be issued to a proposed Cold Rock Franchisee who has received the draft generic disclosure document.
                              3. The deposit is fully refundable less any Internal Administrative Costs as defined in the proposed Franchise Agreement, which is contained in the draft generic disclosure document provided.
                              4. Any dispute must follow clause 33 of the proposed Franchise Agreement, which is contained in the draft generic disclosure document provided.

 

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TRADEMARKS

The images, logos and names on this website which identify Cold Rock are proprietary marks of CRM.

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DISCLAIMER

While CRM makes reasonable efforts to provide accurate and timely information about the Cold Rock system on this site, you should not assume that all the information provided is always up to date. Nor that this site contains all the relevant information about CRM or any of its Franchisees. If you are making any investment decisions we strongly recommend you seek third party advice.